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Support Models And Customer Service For WordPress Shops

WordPress has been changing so much throughout the years that it can be difficult to keep up. WordPress has become increasingly accepted in the market place, and the development of quality plug ins and themes has increased. Many of the largest corporations in the world, including some fortune 50 businesses, have begun using the application for their own needs.

As the quality of the products sold use WordPress increase in quality, the creators gain more profit from their work. Many shop owners are starting to get into the spirit of the application, and are offering great service for their products. If you want to make sure that people will keep coming back to buy from you, meeting their needs is key. Customer support is one of the most important aspects of business, and is crucial if you want to keep making money.

Anyone can create a great theme or plug in and make a one time profit from it. However, if you want to keep making sales, you have to be sure that you are meeting the needs of your customers every time. Any trustworthy brand has to come with a great service team who can do this.

When you are putting together a customer service package, you have to ask yourself a question. That question is, “can focusing on customer service and support help to make a business profitable?” Answering this question can help out when you are looking to build a business using WordPress.

Leading WordPress businesses and their service models

Identifying to best players in the world of WordPress themes used to be an easy task. However, these days there are many more people who are able to compete in the market place. The following list does not aim to provide a comprehensive list of every successful WordPress business. It seeks to  give some good examples of shops which lead the market in terms of service and support.


This is commonly thought of as one of the best WordPress theme shops available. It uses platforms other than WordPress, such as Drupal, ExpressionEngine and Magento based on the original model. When this article was written, WooThemes had almost 90 themes for WordPress, and many more were in development. This tells us about their product list, but what is their service like?

When you are looking for support from WooThemes you will find the following areas, FAQ, documentation, support forum and tutorials. The area which will have the most interaction with the company is the support forum. You have to be a paying customer to be able to view this area. Many people regard WooThemes support as excellent. They have people working full time to take care of any questions which are posted on the boards. So, we have to ask, how well does their support model help to make sales? The company sells over 2 million dollars worth of products every year, so yes, it does help to make sales.


One Response to “Support Models And Customer Service For WordPress Shops”
  1. rochette

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