When’s the last time you visited a site and had no clue what to do with it? It’s a terribly frustrating feeling. In fact, there’s no better way to lose an audience than to leave them in the dark about how to use an application. Even the most complex sites can be broken down and made more accessible to users with just a little teaching and guidance. When design fails to educate its users, it ceases to be user friendly because no matter how well it functions, users never gain access to its full potential. The other scenario is that users simply walk away after one try due to frustration and confusion. Designers must keep in mind that users are impatient and their time is …
