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I could download the product, but I couldn’t open the file.

Found In: Support

Please note that the file you downloaded is an archived file. Your Operating System may be able to extract the archived file however, in the case that it is not possible, you will need to extract it using a third party software such as Winzip (available at www.winzip.com). Sometimes you could also have a corrupted ZIP file, if you cannot open a ZIP file, try downloading it again.

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